My last post talked about the complexity we face. This post gives 7 ways we can turn that complexity to our advantage.
1. Audiences are complex. We can gain an advantage if we can get feedback from real users faster than our competitors do.
2. Our product faces tough competition. We can outflank our competitors if we prioritize more ruthlessly than them.
3. Technology is complex. Don’t think, “we’ll figure out the requirements and then throw it over to the tech team”.
We can beat our competitors by being more collaborative than them. We need deep collaboration from kickoff to launch and beyond.
How do the most successful company in the world grow their products?
Because he [Jobs] believed that Apple’s great advantage was its integration of the whole widget—from design to hardware to software to content—he wanted all departments at the company to work together in parallel. The phrases he used were “deep collaboration” and “concurrent engineering.”
Instead of a development process in which a product would be passed sequentially from… design to manufacturing to marketing and distribution, these various departments collaborated simultaneously. “Our method was to develop integrated products, and that meant our process had to be integrated and collaborative,” Jobs said.
4. People are complicated. Think in terms of “smart creatives“, not org charts. It’s how Google out-innovate their competitors.
5. The platforms we rely on are constantly changing. That’s why we need to start thinking like a platform – how can we turn our readers from passive consumers to active co-creators?
6. Resources are scarce. It’s possible to get a degree in the allocation of scarce resources. It’s called economics. Google, Airbnb and others hire economists (detail here).
You don’t need to hire an economist, but you need someone on the team with an economics mindset.
7. Change is the only constant. This works to your advantage if you’re more adaptable than your competitors.
As Charles Darwin once said, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”
The six pointers above will all help your team be more adaptable. They feed into each other, something like this…
Beware of applying linear thinking to complex challenges.