Category: Books


What Matters Now is Gary Hamel′s impassioned plea to rethink the fundamental assumptions we have about management, the meaning of work, and organizational life. He asks, “What are the fundamental, make–or–break issues that will determine whether your organization thrives or dives in the years ahead?” The answer is found in five paramount issues: values, innovation, adaptability, passion, and ideology.

Innovation: Innovation is the only defense against margin–crushing competition, and the only way to outgrow a dismal economy. In too many companies, innovation is still a buzzword, rather than the responsibility of every single individual. This must change.

Adaptability: In a world of accelerating change, every company must build an evolutionary advantage. The forces of inertia must be vanquished. The ultimate prize: an organization that is as nimble as change itself.

Passion: In business as in life, the difference between “insipid” and “inspired” is passion. With mediocrity fast becoming a competitive liability, success depends on finding new ways to rouse the human spirit at work.

Ideology: Today, businesses need more than better practices; they need better principles. Bureaucracy and control have had their day. It′s time for a new ideology based on freedom and self–determination.

Values: With trust in large organizations at an all time low, there is an urgent need to rebuild the ethical foundations of capitalism. What′s required is nothing less than a moral renaissance in business.

Stats: 2sd rule

For data with a normal distribution, 95% of results will be within +-2 standard deviations of the mean.

(Taken from the book Super Crunchers)

 

A startup isn’t about size, it about extreme uncertainty. Startup = experiment.

The measure of innovation is the rate of validated learning. In fact, the best way to achieve sustainable profit is validated learning.

Validated learning is THE NUMBER ONE OBJECTIVE.

Only borrow big money if it’s the best way to pursue validated learning, otherwise it’s just a distraction.

Most startups fail. General management (the sort of management taught on MBAs) fails.

Traditional management is not the way things have to be done. It was “invented” by Frederick Winslow Taylor in 1911 (to address the problems of a bygone era). His ideas are so pervasive it’s hard for people to conceive that there are alternatives. It’s summed up brilliantly by this excellent 3 minute video (from another author).

In the Q&A session, one person said that The Lean Startup sounded a lot like “trial and error”. The author agreed but pointed out that what it’s called isn’t important. The important thing is if people do it or not, and largely “trial and error” is undervalued. They don’t teach it in (business) school.

This 15 minute video is the bible for trial and error: Trial, error and the God complex (by Tim Harford, a journalist for the FT).

Lean Startup links:

Where you at Lean Startup? What did you think? Leave a comment!

“The billions of dollars in money and profits that flow from it [Google] are a by-product of the company’s concentrated efforts at innovation, rather than a yardstick used internally to measure success or to determine whether a project is worthy of exploration. Unlike most companies, where executives and product managers try to think of ways to make money and then create products, Google is a place where technologists think first of ways to solve problems; only later, if ever, do they worry about how to “monetize” them. Dedicated teams of engineers are encouraged to dream up entirely new ideas to make the search engine operate faster and better. One reason the company has no need for marketing is that its culture fosters a laserlike focus on serving the best interests of Google users. They, in turn, become it’s best advocates.

Google does not seek to make as much money as it could in the short run. The most obvious example of this is the Google homepage, considered the most valuable piece of real estate on the Internet… Google displays no advertising on this page, forgoing tens of millions of dollars in revenue and profits to give users a higher-quality search experience.

The soul of the Google machine is rapid innovation, the most important subject discussed at nearly every board meeting of the firm… for innovation is the reason the company raced ahead of others and stays out in front. Its founders are keenly aware that someone, somewhere, is always attempting to find a better, faster, smarter way to do things.”

“At Google, the preference is for working in small teams of three, with individual employees expected to allot 20 percent of their time to exploring whatever ideas interest them most. The notion of “20 percent time” is borrowed from the academic world, where professors are given one day a week to pursue private interests. Because the company lacks the usual layers of middle management, the hierarchical structure found in traditional corporations is non-existent”

“Google is the place with the buzz where the best and brightest engineers on the planet flock to work. They are leaving universities, NASA, Bell Labs, Microsoft and elsewhere for a dynamic setting that more nearly resembles a graduate school campus than a traditional business headquarters.”

Taken from the introduction of The Google Story.

The Black Swan – Highlights

The Black Swan is a classic book on risk.

“We will see that, contrary to social-science wisdom, almost no discovery, no technologies on note, came from design and planning – they were just Black Swans. The strategy for the discoverers and entrepreneurs is to rely less on top-down planning and focus on maximum tinkering and recognizing opportunities when they present themselves. So i disagree with the followers of Marx and those of Adam Smith: the reason free markets work is because they allow people to be lucky, thanks to aggressive trial and error, not by giving rewards or “incentives” for skill. The strategy is, then, to tinker as much as possible and try to collect as many Black Swan opportunities as you can.”

Product Owner Essentials

From “Getting Real” (37signals).

The book contains loads of other useful advice too. Genius.

Google and Facebook where the vanguard but now it’s taking off. Here are just a few of the books on the subject published in the last few months.

Leave a comment below!

Rock star economist Tim Harford explains one of the big reasons for the financial crisis – tightly coupled systems. Its also the danger lurking in nuclear reactors, big IT projects and most importantly, dominoes (the sport not the pizza).

Everything below is from this interview with Tim (my emphasis) …

… there was a weird interaction between a collection of apparently-sensible rules about how banks had to hold more capital if they had riskier portfolios, and how portfolios were regarded as safer if they were insured with credit default swaps. All reasonable-seeming stuff, but the consequence was that when trouble struck a single big bond insurer, everyone was legally obliged to sell the same stuff, simultaneously. From a safety regulation to a global price crash in one easy step.

So we need to be smarter about the way we regulate finance in future. What really interested me — and I stumbled across this literature completely by accident — is the idea of applying principles of safety engineering to the banking system. For instance Charles Perrow, a sociologist, James Reason, a psychologist, and Trevor Kletz, an engineer, have been thinking really hard about how complex, tightly-coupled systems go wrong and how to make them safer. I think there’s some real insight there. (A few financial experts such as Andrew Lo, Rick Bookstaber and John Kay have picked up on the safety literature. But not many.)

So for example, safety experts understand that safety systems can often be counterproductive. They can encourage people to be careless — as with the case of credit default swaps, which regulators approved of as a way to load up on extra risk. The banking system didn’t get safer but it certainly got harder to understand, because the risk ended up in weird places.

Safety devices also make the whole system more complex and unpredictable. Three Mile Island was triggered by a false alarm system; the Piper Alpha disaster, a truly tragic drilling-rig fire, might have been prevented if the rig’s huge sea-water pumps had been operational, but they were disabled by default for safety reasons because they were dangerous to divers. And repackaged subprime debt, apparently safer thanks to the repackaging, was in fact simply more incomprehensible and more fragile in the face of small mathematical errors.

The bottom line is that it’s worth looking for ways to make the banking system simpler and more modular and less interconnected. And at the moment regulators are focusing more attention instead on bigger, better safety systems. I doubt that alone will fix much.


EXCERPT: From Adapt: Why Success Always Starts With Failure by Tim Harford

The rather quirky sport of domino toppling is perhaps the ultimate example of a tightly-coupled system. You’ve seen domino stunts as the last item on the evening news: record attempts in which someone has painstakingly stacked up thousands upon thousands of dominoes, ready to topple them all with a single gentle push. Dominoes, unlike banks, are supposed to fall over — but not too soon. One of the first domino toppling record attempts — 8000 dominoes — was ruined when a pen dropped out of the pocket of the television cameraman who had come to film the happy occasion. Other record attempts have been disrupted by moths and grasshoppers.

It might be possible to topple dominoes in a strictly controlled environment, free of insects and television crews. This would reduce the complexity of the domino system, meaning that being tightly coupled isn’t so much of a problem. But it is clearly far more practical to loosen the coupling of the system instead. Professional domino topplers now use safety gates, removed at the last moment, to ensure that when accidents happen they are contained. In 2005, a hundred volunteers had spent two months setting up 4,155,476 stones in a Dutch exhibition hall when a sparrow flew in and knocked one over. Because of safety gates, only 23,000 dominoes fell. It could have been much worse. (Though not for the hapless sparrow, which a domino enthusiast shot with an air rifle — incurring the wrath of animal rights protesters, who tried to break into the exhibition centre and finish the job the poor bird had started.)

The financial system will never eliminate its sparrows (perhaps black swans would be a more appropriate bird), so it needs the equivalent of those safety gates. If the system’s coupling could be loosened — so that one bank could run into distress without dragging down others — then the financial system could be made safer even if errors were as common as ever.


“Multi-ethnic co-workers sitting in a row, applauding at conference table” by Avava.

Banks can act like dominoes — toppling many other firms when they fall over — in two ways. Most obviously, they can go infectiously bankrupt, meaning that they can collapse while holding their customers’ money. The nightmare scenario is that depositors from ordinary consumers to large companies find their cheques bouncing, not because they have run out of money but because the bank has.

Then there are zombie banks. They avoid going bankrupt, but only by stumbling around in a corporate half-life, terrorising other businesses. Here’s what happens. All banks have assets (a mortgage is an asset because the homeowner owes money to the bank) and liabilities (a savings account is a liability because the bank has to give the saver her money back if she asks for it). If the assets are smaller than the liabilities, the bank is legally bankrupt. Banks have a buffer against bankruptcy, called ‘capital’. This is money that the bank holds on behalf of its shareholders, who are at the back of any queue for repayment if the bank gets into trouble.

If the assets are barely larger than the liabilities, the bank is on the brink of bankruptcy — and to avoid that fate, it is likely to resort to the undeath of zombiehood. We’d ideally want the bank to avoid bankruptcy by seeking fresh capital from shareholders, inflating the capital cushion and letting the bank continue doing business with confidence. Yet most shareholders would be unwilling to inject capital, because much of the benefit would be enjoyed by the bank’s creditors instead. Remember: the creditors get paid first, then the shareholders. If the bank is near bankruptcy, the capital injection’s biggest effect is to ensure that creditors are paid in full; shareholders benefit only if there’s money left over.

So zombie banks do something else. Instead of inflating their capital cushion, they try to shrink in size so that a smaller cushion is big enough. They call in loans and use the proceeds to pay off their own creditors, and become reluctant to lend cash to any new businesses or homebuyers. This process sucks cash out of the economy.

Both zombie banks and infectiously bankrupt banks can topple many dominoes. No wonder governments responded to the financial crisis by guaranteeing bank debts and forcibly injecting big chunks of capital into banks. This prevented the crash from having more serious effects on the economy, but it had a cost — not only the vast expenditure (and even bigger risks) that taxpayers were forced to take, but also the dangerously reassuring message to bank creditors: ‘Lend as much as you like to whomever you like, because the taxpayer will always make sure you get paid.’ Instead of a capital cushion, it was the taxpayer who was pushed into the middle of the crash to soften the impact on the financial system. Decoupling the financial system means setting up the financial equivalent of those safety gates, so that when a bank such as Lehman Brothers gets into distress in future, it can be allowed to topple.

If, like me, you are plotting world domination, here are my favorite books on the subject.

  1. “Purple Cow” (Seth Godin). Remarkable products sell themselves. Seth has a great writing style. Inspirational.
  2. “Adapt” (Tim Harford). How to innovate your way to a remarkable product – experiment based on variation and selection. Great stories including toasters, Iraq, Google, climate change and much more.
  3. “Super Crunchers” - first two chapters. Expands on the “Randomistas” chapter of “Adapt”. AB testing for the win!
  4. 80 Minute MBA” - ”Conversation” chapter. The “new marketing” is all about Community, Conversation, Co-creation and Customisation (long tail).
  5. “Getting Real” (37Signals). A refreshing view of business in tasty bitesized chunks. Stay lean.

What have i missed? Let me know!

BTW. I’m applying the “Adapt” approach to books. I’m reading the first chapter of lots of varied books and casting aside the ones that aren’t awesome. It’s slightly expensive, but for the insight gained its a bargain! Thank god for the Kindle…

  1. “Underdo Your Competition”
  2. “Less Mass”
  3. “Half, Not Half-Arsed”
  4. “Start With No”
  5. “Hire Less And Hire Later”
And a couple of my favourite quotes…
  • Steve Jobs ~ ”innovation… comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much”
  • Charles Darwin ~ “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”
Follow

Get every new post delivered to your Inbox.